FAQ

Prequently asked questions

Delivery Policy

Within Colombo:
Delivery within 1 to 3 business days.

Out of Colombo:
Delivery within 1 to 5 business days.

Express Shipping:
If you require express shipping, please contact our sales team before placing your order. Additional charges apply.

***Orders placed on the weekend or public holidays will be processed on the next business day.***

Online Exchanges

You have 7 days from the shipping date to exchange your online purchase. Exchanges are subject to the following conditions:

  • Item(s) can be exchanged for a different size or an alternative product, subject to stock availability.
  • No cash refunds are extended to customers for any item exchanges.
  • Sale items cannot be exchanged or refunded.
  • You cannot submit more than one exchange request at a time for the same order.
  • Items must be unwashed, unworn, and in their original packaging.
  • Items with markings, stains, strong odors (such as smoke, cologne, detergent), or other damages will not be accepted.

Exchange Processing Time:

  • All exchanges will take up to 14 days to accommodate the courier return time, inspection time, product processing, and courier delivery time. Your patience is highly appreciated.

Our exchange policy is designed for your convenience and can be followed in three easy steps:
Step 1: Contact Us
  • Email: support@sageolive.com
  • Hotline: 94 777 411 669
  • Direct Message: Instagram or Facebook

Step 2: Send Us the Item
  • Once your request is acknowledged and approved by our Customer Care Team, we will place an exchange order on your behalf and note the items to be sent in exchange.
  • Send the item to our address. The purchased item(s) are the customer’s responsibility until they reach the Sage & Olive warehouse for inspection. Ensure items are packed and sealed properly to avoid damage or tampering.
  • We will review the exchange item for quality and hygiene and notify you if your exchange has been approved.

Step 3: Receive Your Exchange
  • Once approved, our courier will deliver the new item right to your doorstep for your convenience.

Issues with Your Order

If you received an incorrect item, are missing an item, or received a damaged item, please contact our support team within 48 hours of receiving your order at:

  • Phone number: 94 777 411 669
  • Email: support@sageolive.com

Terms and Conditions

Welcome to Sage & Olive. By accessing our website and using our services, you agree to the following terms:

  1. Acceptance: By accessing or purchasing from our site, you agree to be bound by these terms and conditions.

  2. Eligibility: You must be of legal age in your jurisdiction or have obtained consent from a guardian.

  3. Prohibited Uses: You are prohibited from using our site for any unlawful activities, transmitting harmful code, or violating any laws.

  4. Content: Your content may be transferred unencrypted across various networks. Credit card information is always encrypted during transfer.

  5. Accuracy: While we strive for accuracy, we do not guarantee that all information is current or error-free. Any reliance on the information is at your own risk.

  6. Modifications: We reserve the right to change prices or discontinue services without prior notice.

  7. Products and Services: Products may have limited quantities. We do not warrant that the quality of products will meet your expectations. Please note that colors in product photos may not match the actual product due to variations in monitor displays.

  8. Billing Information: You agree to provide accurate and up-to-date billing information.

  9. Third-Party Tools: Your use of third-party tools is at your own risk, and we are not liable for any issues arising from their use.

  10. Third-Party Links: We are not responsible for the content or transactions of third-party websites.

  11. User Comments: By submitting comments, you grant us the right to use them. Comments must not violate any laws or third-party rights.

  12. Personal Information: Your submission of personal information is governed by our Privacy Policy.

  13. Errors: We reserve the right to correct errors and update information without prior notice.

  14. Disclaimer: Our services are provided "as is." We disclaim all warranties and are not liable for any damages arising from using our services.

  15. Indemnification: You agree to indemnify us against any claims arising from your breach of these terms.

  16. Severability: If any provision of these terms is deemed unenforceable, the remaining provisions shall remain in effect.

  17. Termination: We may terminate your access to our services for any violation of these terms. You may cease using our site at any time.

  18. Entire Agreement: These terms constitute the entire agreement between you and Sage & Olive and supersede any prior agreements.

  19. Governing Law: These terms are governed by the laws of Sri Lanka.

  20. Changes: We may update these terms at any time. Continued use of our site constitutes acceptance of the new terms.

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